Some HVAC problems can wait for a convenient appointment, and some can't. This page helps you tell the difference, gives safety steps for the most serious situations, and explains how to send an urgent request. Requests submitted here go to an independent HVAC contracting company licensed by the Texas Department of Licensing and Regulation (TDLR). We are a referral service. We don't dispatch technicians ourselves, and we can't guarantee an arrival time. Availability after hours, on weekends and during heat waves depends on the contractor.
If there's a gas smell, a carbon monoxide alarm, smoke, or fire, don't use this form. Get everyone out of the house and call 911, or call your gas utility's emergency line from outside.
Situations that are true emergencies
- Gas odor. A rotten-egg smell near a furnace, water heater or gas line. Leave immediately. Don't operate switches, appliances or phones inside the house. Call 911 or the gas company from outside.
- Carbon monoxide alarm. Get everyone, including pets, into fresh air and call 911. Don't go back inside until responders say it's safe.
- Burning smell, smoke, or sparking from the furnace, air handler, outdoor unit or electrical panel. Turn the system off at the thermostat and, if you can do so safely, at the breaker. Call 911 if there's smoke or fire.
- Medical risk from heat or cold. If someone in the home is elderly, an infant, pregnant, or has a medical condition and the indoor temperature is becoming dangerous, move them somewhere cool or warm now. Don't wait for a repair. Call 911 for symptoms of heat stroke such as confusion, hot dry skin, or loss of consciousness.
Situations that are urgent
These aren't dangerous to life right away, but they deserve a prompt request:
- No cooling during extreme heat. Central Texas summers are long and hot. The National Weather Service's 1991–2020 normal August high at Austin's Camp Mabry station is 97.8°F, and homes can heat up quickly once the AC stops.
- No heat during a freeze. Besides comfort, a cold house risks frozen pipes.
- Water pouring from the air handler or through a ceiling. Turn the system off at the thermostat to stop condensate production, put a container under the leak, and move valuables. If water is near light fixtures or electrical devices, turn off power to that area at the breaker.
- A breaker that keeps tripping on the AC or furnace circuit. Leave it off. Repeated tripping points to an electrical fault.
- Loud grinding, banging or screeching from a motor or compressor. Shut the system off to prevent further damage.
What to do while you wait
If the AC is out in the heat:
- Close blinds and curtains, especially on west- and south-facing windows.
- Run ceiling fans and portable fans, but remember fans cool people, not rooms.
- Stay hydrated and avoid heavy activity during the hottest hours.
- Avoid the oven and dryer.
- Check on neighbors who live alone, especially older adults.
- Know where to go. Many cities and counties open cooling centers during heat advisories. Check your city or county's website or social media.
If the heat is out in a freeze:
- Close off unused rooms and keep doors shut to hold heat.
- Let faucets drip and open cabinet doors under sinks on exterior walls to help prevent frozen pipes.
- Use extra layers and blankets.
- Never heat your home with a gas oven, outdoor grill, camp stove, or generator. Never run a generator in an attached garage or near windows. These are leading causes of carbon monoxide poisoning during winter storms.
- Use space heaters only as directed, away from bedding and curtains, and never with extension cords.
Quick checks before you request urgent service
Sometimes the "emergency" turns out to be simple:
- Thermostat: correct mode and set point, and fresh batteries if it uses them.
- Breakers: reset a tripped breaker once. If it trips again, leave it off.
- Furnace service switch: often looks like a light switch near the unit and can get flipped off by accident.
- Filter: a completely clogged filter can cause freezing or overheating shutdowns.
- Float switch: in attic systems, a full drain pan can trigger a safety switch that shuts off cooling. That's a sign the condensate drain is clogged.
How to send an urgent request
- Fill out the form and choose "Emergency / urgent."
- In the message, describe what's happening and note anyone vulnerable in the home. That helps the contractor prioritize.
- We forward the request to an independent, licensed and insured HVAC contractor that serves your area.
- The contractor contacts you directly about availability, after-hours rates if any, and next steps. Any agreement for work is between you and the contractor.
Please don't rely on this form for life-safety situations. Use 911.
After the emergency
Once things are working again, ask the contractor what caused the failure and whether anything else is at risk. Many urgent summer calls trace back to parts like capacitors, contactors and clogged condensate drains that a routine tune-up often catches. If the system is old and failing repeatedly, our replacement guide can help you plan instead of making a rushed decision during the next heat wave.
A note on pricing and pressure
Emergencies make people vulnerable to pressure. Texas rules require licensed contractors to give you proposals and invoices showing their company name, address, phone number, TDLR license number and TDLR's contact information, and they prohibit misrepresenting the need for services. If you're told you need a full replacement immediately, it's reasonable to ask for a temporary repair, if one is possible, while you get a second opinion.
Emergency & Same-Day AC Repair FAQs
Can I get same-day AC repair?
Many local contractors offer same-day or next-day service, but availability depends on demand. In heat waves, schedules fill quickly. We can't promise arrival times, but we route urgent requests promptly.
Are after-hours visits more expensive?
Many contractors charge more for nights, weekends and holidays. Ask about any after-hours or trip fees when they call you.
What should I do while waiting?
Close blinds, run ceiling fans, stay hydrated, and check on elderly people, infants and pets. If anyone shows signs of heat illness, call 911.
What counts as an emergency?
A gas smell, a carbon monoxide alarm, burning smells, smoke, or sparking are emergencies. Leave the home and call 911 or your gas utility. No cooling in extreme heat is urgent, especially for vulnerable people.
Should I keep running the AC if it's iced up?
No. Turn it off and let it thaw, which can take hours. Running a frozen system can damage the compressor.